Fair questions, straight answers.
Everything firms ask us before they book an appointment. Don't see yours? Call 616.263.0084.
Getting started
The basics, and what the first conversation looks like.
What's the difference between Private AI and AI Implementation?
Private AI runs on a machine in your office and is never connected to outside AI services. It's for client files and anything confidential. AI Implementation uses leading AI services like Claude and ChatGPT to automate your operations and build software. They're separate systems, and we never connect them.
Can we have both?
Yes. We build them as two separate systems, with their own access and their own rules, so client information never crosses over.
What does it cost?
It depends on the size of your business, your locations and the software involved. After a short appointment you get one fixed quote in writing. No per-seat fees.
What happens at the first appointment?
Fifteen minutes. You tell us how your office works and what eats your team's time. We tell you honestly whether Private AI, AI Implementation, or neither is the right fit.
Do we have to replace our IT provider?
No. Your IT provider keeps running your network and computers. We handle the AI and coordinate with them.
Private AI
Your data. Your intelligence. Your AI. No more subscriptions, no more token use.
Is Private AI as good as ChatGPT?
For the work firms do most (finding answers in files, summarizing, sorting and first drafts) it holds up well. You'll see it working on your own files before you commit.
We already have Microsoft Copilot. Do we need this?
Copilot is a general AI service that runs outside your office. If client information can't leave the building, that's what Private AI is for.
Do we pay a monthly AI subscription or per question?
No. There are no AI subscriptions and no token charges. You own the hardware and the AI running on it. The only ongoing cost is an optional support plan if you want us to run it for you.
Does it need the internet?
No. Private AI keeps working without an internet connection.
Who owns the hardware?
Your firm does. We buy it at list price with no markup, and it stays with you.
Who fixes it if something breaks during our busy season?
On a support plan, we do, with priority during tax season, trial prep or whatever your crunch is.
AI Implementation & Software
Workflows, a company brain and custom software built with leading AI services.
Which AI services do you use?
Whichever does each job best, including Claude, ChatGPT, Gemini and Grok. We don't tie you to one company.
Where do we start?
With one or two tasks your team dreads every week. We put a dollar figure on what they cost you, then build the fix.
Who owns what you build?
You do: the code, the data and the accounts.
Does this ever touch our Private AI system?
No. AI Implementation projects are never connected to a Private AI system.
How we protect you
The paperwork and promises behind every project.
Will you sign a business associate agreement (BAA)?
Yes. Medical practices get a signed BAA before we see any patient information.
Do you carry insurance?
Yes, both cyber liability and professional liability insurance. We'll send you the certificates on request.
How can we see where our client information goes?
We give you a one-page map of your setup showing where your information lives, who can reach it, and that nothing goes outside your office.
How is the system secured?
Your data is encrypted, every person signs in with their own account, every request is logged, and backups run automatically. You get a plain-language summary of all of it.
Will our staff know the rules?
Yes. We write a short AI use policy for your office that spells out which tool to use for what. Most people can read it in ten minutes.
What if we stop working with you?
You keep everything: the hardware, the code and the data. We hand over full documentation, so any qualified firm can take it from there.
Fifteen minutes. An honest answer.
A complimentary call to learn how your office works. We'll tell you whether Private AI, AI Implementation, or neither is the right fit.